Galway Consulting

Jira & Confluence

Let’s be honest—most people tolerate Jira. I happen to love it.

The Jira Whisperer

I've been wrangling JIra for 15 years and supporting teams of all shapes and sizes.  I’ve seen firsthand how Atlassian tools can either supercharge your workflow… or totally overwhelm it. If your Jira setup has gotten out of hand (or never really got off the ground), I’m here to help.

I work with teams to:

  • Implement Jira Software and Jira Service Management the right way from the start
  • Clean up messy Jira environments so they’re organized, usable, and actually helpful
  • Set up automations that reduce repetitive work and keep things flowing
  • Leverage AI features to get smarter insights and save time
  • Align Jira and Confluence so your documentation supports—not slows down—your work

Whether you’re dealing with workflow chaos, permission headaches, or just general Jira fatigue, I can help make it work for you (instead of the other way around). Let’s tame your tools and get your team back to focusing on what they do best.

       

Jira Success Stories (YES that's possible!)

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A mid-sized SaaS team brought me in to untangle their overcomplicated Jira workflows and cluttered backlogs. I simplified project structures, cleaned up the backlog, and added automations that kept stakeholders informed without interrupting the team. As a result, the team regained focus, reduced noise, and finally trusted Jira again.

I partnered with a team supporting a high-revenue, customer service-driven part of their business that was struggling to manage internal and external requests alongside engineering priorities. I implemented a Jira Service Management project with automated workflows and customer-facing transparency. This streamlined intake, improved request turnaround time, and gave the engineering team clear visibility into what to tackle first.

I built several AI agents and integrated them with Jira to streamline Epic and Story creation, reducing time spent on manual Jira admin work. One agent takes a simple summary and formats it into a standardized Story, while another reads a Confluence project brief and auto-generates Epics and Stories. These tools have helped teams move faster and focus more on delivery, not data entry.

A mid-sized SaaS team brought me in to untangle their overcomplicated Jira workflows and cluttered backlogs. I simplified project structures, cleaned up the backlog, and added automations that kept stakeholders informed without interrupting the team. As a result, the team regained focus, reduced noise, and finally trusted Jira again.

I partnered with a team supporting a high-revenue, customer service-driven part of their business that was struggling to manage internal and external requests alongside engineering priorities. I implemented a Jira Service Management project with automated workflows and customer-facing transparency. This streamlined intake, improved request turnaround time, and gave the engineering team clear visibility into what to tackle first.

I built several AI agents and integrated them with Jira to streamline Epic and Story creation, reducing time spent on manual Jira admin work. One agent takes a simple summary and formats it into a standardized Story, while another reads a Confluence project brief and auto-generates Epics and Stories. These tools have helped teams move faster and focus more on delivery, not data entry.

A mid-sized SaaS team brought me in to untangle their overcomplicated Jira workflows and cluttered backlogs. I simplified project structures, cleaned up the backlog, and added automations that kept stakeholders informed without interrupting the team. As a result, the team regained focus, reduced noise, and finally trusted Jira again.

I partnered with a team supporting a high-revenue, customer service-driven part of their business that was struggling to manage internal and external requests alongside engineering priorities. I implemented a Jira Service Management project with automated workflows and customer-facing transparency. This streamlined intake, improved request turnaround time, and gave the engineering team clear visibility into what to tackle first.

I built several AI agents and integrated them with Jira to streamline Epic and Story creation, reducing time spent on manual Jira admin work. One agent takes a simple summary and formats it into a standardized Story, while another reads a Confluence project brief and auto-generates Epics and Stories. These tools have helped teams move faster and focus more on delivery, not data entry.